Serena | Crystal Hoodie

Once your order is confirmed, you will receive an email with your order number.
To track your order, simply visit our Order Tracking and enter your order number or email address.

You can return items within 30 calendar days of receiving them.

• Return shipping costs are the responsibility of the buyer.
• Approved refunds will be issued to your original payment method.

For more details, please visit our Return Policy page

Yes, the following exceptions apply. Partial refunds may be issued for items that:

• Show signs of use.
• Are not in their original condition.
• Are damaged or missing parts (if not caused by us).
• Are returned more than 30 days after delivery.

For full details, please see our Return Policy.

Orders are typically processed within 3 business days after being placed. Once shipped, delivery times will depend on your chosen shipping method and location. You can track your order anytime through our Order Tracking.

If you have any questions or run into issues, please visit our Contact Page to get in touch with our support team.
We’re here to assist you quickly and ensure you have the best experience possible.